SHIPPING POLICY
All orders made before 2:00PM are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.
SHIPPING TIMES
Estimated delivery times vary depending on your location:
* United Kingdom: 5 to 8 business days
* Europe: 5 to 10 business days
* International: 7 to 12 business days
Please note that delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or high demand periods.
SHIPPING COSTS
Shipping costs are calculated at checkout and clearly displayed before completing your order.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number allowing you to follow your delivery in real time.
CUSTOMS, DUTIES AND TAXES
For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.
DELAYS
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control.
INCORRECT ADDRESS
Please ensure that your shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
LOST OR STOLEN PACKAGES
If your package is marked as delivered but you have not received it, please contact us. We will assist you in investigating the issue with the carrier.
CHANGES TO THIS POLICY
We reserve the right to update this Shipping Policy at any time.
CONTACT
For any questions regarding shipping, please contact us using the information above.