REFUND POLICY
HOW TO REQUEST A RETURN
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to return your item.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within a reasonable timeframe and credited to your original method of payment.
DAMAGED OR DEFECTIVE ITEMS
ORDER CANCELLATION
LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times may vary.
EXCHANGES
NON-RETURNABLE ITEMS
CHANGES TO THIS POLICY
CONTACT
For any questions regarding returns or refunds, please contact us using this form here
This Refund Policy applies to purchases made from this website, operated by the owners of UDental Pro.
RETURN PERIOD
Customers have the right to request a return within 30 days of receiving their order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to return your item.
Returns sent without prior approval may not be accepted.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within a reasonable timeframe and credited to your original method of payment.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
If you receive a defective or damaged product, please contact us as soon as possible with evidence (such as photos). We will offer a replacement or a full refund at no additional cost.
Orders can be cancelled within 24 hours of purchase. After this period, orders may already be processed and shipped, and cancellation may not be possible.
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times may vary.
If the issue persists, please contact us.
We only replace items if they are defective or damaged.
Certain items may not be eligible for return due to hygiene reasons or regulatory requirements. This will be clearly indicated where applicable.
We reserve the right to update this Refund Policy at any time to reflect operational or legal changes.
For any questions regarding returns or refunds, please contact us using this form here
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